AI-powered communication for field service teams
Run customer calls, texts, and team conversations through Zuper Connect, inside the same platform as the jobs themselves. Speed up follow-ups, tighten coordination between the office and the field, and keep the phones covered 24/7 with AI.
Call with context
The moment a customer calls, their full history appears on screen. Whoever picks up answers prepared, not scrambling through tabs to remember which property this is for.
AI on every call
When no one's at a desk, CSR Agent picks up, pulls live job data, and handles the call like a trained rep. Every recorded call also gets an AI summary of what was discussed, decided, and flagged for follow-up, with sentiment scoring to catch frustrated customers early.
One inbox for everything
Every customer conversation lives in one shared thread, open to the whole team. When a rep is off the clock or on another call, anyone else can jump in, read the thread, and keep the conversation moving without the customer ever having to repeat themselves.
Built inside the platform your field service
business runs on
Know who's calling and act on their request in the same window
The dialer lives inside Zuper and drops anywhere on screen. Sidekick sits alongside it, giving reps the tools to act on what the customer is asking for without putting the call on hold.
- Make and take calls from desktop or mobile, with the dialer always within reach
- Create jobs and estimates, or pull up past quotes mid-call in a single click
Skip the replay, get the recap
After the call ends, Zuper writes up the key points and scores the tone of the conversation. Managers know which accounts need a closer look, and the next rep on the thread walks in already up to speed.
- All past conversations sit in one place, searchable by customer or keyword
- Recordings and summaries give managers a real basis for coaching and audits
Send each caller to the right rep the first time
Routing rules decide who picks up based on team, business hours, or escalation path, so customers skip the transfer loop and get help from the right person straight away.
- Missed calls fall back to voicemail, another rep, or CSR Agent, based on the rule set
- Route by zip code or territory, so local leads reach the nearest branch
Text customers from the same number your team calls from
Send and receive texts, MMS, and automated updates from the same Zuper number used for voice calls. Customers reach out on a number they recognize, and short team exchanges stay about the job instead of bouncing between tools.
- Canned messages handle confirmations, ETA updates, and payment reminders in a tap
- Automated alerts fire when a job status changes, so customers stay in the loop without manual follow-up
One phone setup that works for different teams
Customers call in with different needs, from getting a quote to checking on a crew to resolving an issue. Call groups make sure the right set of reps is ready for each kind of call, from the same platform.
- Group your team by function (sales, dispatch, support) and ring them simultaneously or sequentially
- New groups spin up in minutes as the business adds teams, branches, or services
Know who's calling and act on their request in the same window
The dialer lives inside Zuper and drops anywhere on screen. Sidekick sits alongside it, giving reps the tools to act on what the customer is asking for without putting the call on hold.
- Make and take calls from desktop or mobile, with the dialer always within reach
- Create jobs and estimates, or pull up past quotes mid-call in a single click
Skip the replay, get the recap
After the call ends, Zuper writes up the key points and scores the tone of the conversation. Managers know which accounts need a closer look, and the next rep on the thread walks in already up to speed.
- All past conversations sit in one place, searchable by customer or keyword
- Recordings and summaries give managers a real basis for coaching and audits
Send each caller to the right rep the first time
Routing rules decide who picks up based on team, business hours, or escalation path, so customers skip the transfer loop and get help from the right person straight away.
- Missed calls fall back to voicemail, another rep, or CSR Agent, based on the rule set
- Route by zip code or territory, so local leads reach the nearest branch
Text customers from the same number your team calls from
Send and receive texts, MMS, and automated updates from the same Zuper number used for voice calls. Customers reach out on a number they recognize, and short team exchanges stay about the job instead of bouncing between tools.
- Canned messages handle confirmations, ETA updates, and payment reminders in a tap
- Automated alerts fire when a job status changes, so customers stay in the loop without manual follow-up
One phone setup that works for different teams
Customers call in with different needs, from getting a quote to checking on a crew to resolving an issue. Call groups make sure the right set of reps is ready for each kind of call, from the same platform.
- Group your team by function (sales, dispatch, support) and ring them simultaneously or sequentially
- New groups spin up in minutes as the business adds teams, branches, or services
Need coverage that runs beyond office hours?
CSR Agent extends Zuper Connect into a 24/7 operation. It picks up calls the team can't, books appointments on live Zuper data, and hands off to a human when the conversation demands.
Learn about CSR AgentRequires a Zuper Connect license. Starting at $299/month.
Common questions about Zuper Connect
A smarter phone line for field service teams
Customer loyalty in field service is built one conversation at a time. Book a walkthrough and see the difference Zuper Connect makes.
